1. How you can fix loading problems yourself
If you have loading problems, first try the following:
- Clear cache and cookies of your computer. How to do this, is described on this page: https://www.facebook.com/help/?page=185360664848864
- Change your browser. (Firefox and Chrome are supposed to work best.)
- Check your internet connection.
- Reset your router.
- Make sure you have the most recent version of your browser and Flash Player.
- Use a different computer if possible.
- Close all uploads, downloads or programs other than the ones used to play the game.
2. Contact us
If the above all did not work, and you still can't load the game, please contact us. When you do, it is vital that you answer the following questions in your mail!
- Have you tried all the solutions mentioned in this posting, especially cleaning your cache? If so, mention this in your mail!
- Does the game load the top section (banner) of the game?
- Do you see the percentage going up?
- Do you see the percentage freeze at a certain point? If so, at which number?
- Do you see the green flashing loading icon?
- Do you see a totally blank screen?
- Can you send us a screenshot? (This would be the best!)
How to contact us?
To contact us, go to the game screen, and scroll all the way down. Click the link to Report/Contact the Developer. (This loads even if the game does not!)If you contact us this way, and answer these questions, you will enable us to help you better. Much appreciated!