Wednesday, March 28, 2012

Known Issue: Can't Send Gifts

Update March 30: The problem is fixed. Thanks to everyone who provided us with useful information about this issue!

Hi farmers, a number of you are experiencing problems in the gift system. The problem is: can't send any gifts, either through normal gifting or by sending back, and also can't send requests (wishes) for gifts to any neighbors. However, it is still possible to accept gifts.

We are currently investigating this problem. Our engineers are working hard to fix this issue.

Many of you took the trouble to mail us about this problem. We are grateful for that. Unfortunately, it is not possible to get back to everyone individually. So we will keep you posted in this blog posting.

Update: The problem seems to appear especially when you are using Internet Explorer. Switching to another browser may help get rid of this problem!
(Thanks to Kim Ferrare-Earwood for the tip.)

We apologize for the inconvenience.

9 comments:

  1. Hi does any one know if you can put tree's in the warehouse !!

    ReplyDelete
    Replies
    1. Go to one of the Facebook groups and ask your question there. http://familyfarmfb.blogspot.com/2012/03/where-can-i-find-neighbors.html

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    2. Mine still don't work lost gifts the request button when pushed just sits and spins.HELP!!!! I will spend money on this game cause I like it but not like this guys!

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    3. i cant get my gift or send gift i lost my gifts it been 4 days now plz fix it

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  2. I'VE STILL NOT HAD MY MYSTERIOUS ANIMAL???

    ReplyDelete
    Replies
    1. You have to:
      - find new players for this, not friends that are already playing
      - invited them through the mission, not in any other way
      - have your friend accept through the request he gets from you, not in any other way.

      If you did all this, go to the farm screen, scroll all the way down, click the link to contact the developers. Include a valid mail address and tick the box to let us know who you are.

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  3. Try this and see if it works as this may be the issue,
    http://familyfarm-forum.socialgamenet.com/viewtopic.php?f=13&t=1640

    ReplyDelete
  4. There are many website who are famous for Gift delivery website in Indonesia is the best way to save timing. They give us huge numbers of varieties. I like the way you written the post.Thanks for sharing such a nice post.

    Corporate Gifts
    Send Gifts to Indonesia

    ReplyDelete
  5. Hi! I can't send gifts. Using Mozilla.

    ReplyDelete