I bought RC, but where the hell are they?

There are a few possibilities. We will explain them here.

1.       The RC will be coming later.

When you buy RC, the payment is taken out of your account right away. However, they do not always land in your Family Farm account promptly. It may take up to a few days.

2.       You did not get RC, but you did get Facebook Credits.

It is possible your order of RC ended up in your Facebook account, as Facebook Credits. You can check this yourself:

1.       Go to your Facebook page, and click the little triangular icon in the top right corner of the page.

2.       Click “Account Settings”.

3.       In the next screen, on the left side, click “Payments”.

4.       Check the amount of Facebook Credits you have here, and/or check the History of bought Facebook Credits.

If you have Facebook Credits, you can trade them for RC. Here is how to do this:

a)         Go to your farm screen.

b)         Scroll down, or click the blue button marked “Add Ranch Cash”. You will see this screen:

c)         Choose the package of RC you want to buy. Please make sure you have enough Facebook Credits for this package! (And please make sure you are not paying with real money this time.)

d)         Click the “Buy Now” button.

3.       You did not get RC, nor did you get Facebook Credits

If, a few days after your payment was made, still did not get any RC nor Facebook Credits, you can dispute the order. This is how you do that:

1.       Go to your Facebook page, and click the little triangular icon in the top right corner of the page.

2.       Click “Account Settings”.

3.       In the next screen, on the left side, click “Payments”.

4.       Click to open the “History of bought Facebook Credits”. You will see your most recent purchases.

5.       Find the order you did not really receive, and click to open the proof of acceptance.

6.       It should say that you have bought RC for the game.

7.       Click “Dispute”.

By doing this, you trigger a notification that is sent to us, saying you did pay money, but did not receive the order of RC.

4.       When all else fails...

If you tried all the above, and still are convinced that you paid for your order, but didn’t receive (all of) it? Please mail us at familyfarmservice@gmail.com. In your mail, please state:

• That you have visited this page and have checked all the possibilities mentioned above;
• Your Facebook User ID (the url you find in the browser’s address bar when you are on your own Facebook Profile);
• The payment record of your bank, or the payment confirmation in your mobile phone, or any other proof of payment, containing at least your account number and transaction ID, the amount of money you paid, and the date and exact time the payment was made.

Of course, we are of the opinion that we should deliver what you paid for. So we will do our best to transfer the RC you have purchased to your game account as soon as possible. Please keep in mind: the more accurate you follow the instructions in this post, the better chance that we can help you very fast.

If you have any other questions about your payment, please mail us at familyfarmservice@gmail.com.

As we are human just like you, we don't appreciate being shouted at, being scolded or being accused without grounds. Thanks for your consideration.